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Terms & Conditions

Terms & Conditions

Acceptance of the Terms

By accessing and using Ocean Grove Pokies (hereinafter referred to as "the Platform"), you agree to be bound by these Terms & Conditions (these "Terms"). These Terms constitute a binding agreement between you ("User" or "you") and us ("Ocean Grove Pokies", "we" or "us").

Eligibility Requirements

To use the Platform, you must:

  • Be at least 18 years old (or the minimum age required to gamble in your jurisdiction);
  • Provide true and accurate information during account registration;
  • Comply with all applicable laws and regulations.

Minimum Age Requirements

You must be at least 18 years old to access and use the Platform. We reserve the right to verify your age before allowing you to deposit or withdraw funds, place bets, or participate in any other gaming activity on the Platform.

Geographic Restrictions

Access to the Platform may be restricted in certain jurisdictions due to applicable laws and regulations. You represent that you are accessing the Platform from a country where online gambling is permitted by law.

Account Registration Rules

When registering for an account with us, you must provide accurate information about yourself. Failure to do so will result in your account being suspended or terminated.

  • One- Account-Per-User Policy: You may only have one active account on the Platform at any time.
  • Identity Verification and KYC: We reserve the right to request additional documentation from you to verify your identity, age, and address. You must comply with our requests in a timely manner.

Account Accuracy Obligations

You are responsible for ensuring that all information provided during registration remains accurate and up-to-date. If we suspect or discover any inaccuracies, we reserve the right to suspend or terminate your account.

Account Security Responsibilities

  • Login Credentials: You must keep your login credentials secure and confidential.
  • Password Protection: You are solely responsible for protecting your password and maintaining its confidentiality.
  • Restricted Behaviour: Engaging in restricted behaviour (e.g. multi-accounting, bonus abuse) will result in disciplinary action.

Bonus and Promotion Rules

To participate in our bonuses and promotions, you must comply with the specific terms outlined on each promotion's page or communicated to you via email.

  • Wagering Conditions: You are required to meet the wagering requirements associated with any bonuses or free spins awarded.
  • Bonus Abuse Prevention: We reserve the right to withhold or revoke any bonuses or rewards if we suspect bonus abuse.

Deposits and Withdrawals

You may deposit funds into your account using a variety of accepted payment methods. All deposits are subject to the standard terms outlined on our website.

  • Verification Before Withdrawals: You must verify your identity before withdrawing funds.
  • Processing and Review Procedures: We will review all withdrawal requests in accordance with our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.

Responsible Gambling Expectations

We encourage responsible gaming practices. If you feel that your gambling is becoming problematic, please seek help from one of the following organizations.

Self-Exclusion and Account Restrictions

If you wish to exclude yourself or have us restrict your access to your account, please contact our Customer Support team.

  • Cooling Off: We offer a temporary "cool-off" period for users who request it.
  • Permanent Self-Exclusion: If requested, we reserve the right to permanently self-exclude you from accessing the Platform and all its features.

Game Fairness

We employ industry-standard Random Number Generation (RNG) systems to ensure fairness in all games. Independent third-party audits are conducted regularly to confirm our RNGs meet internationally accepted standards for randomness.

Technical Interruptions or Voided Gameplay

In the unlikely event of a technical interruption, your gameplay will be suspended until we can resolve any issues.

Suspension or Closure of Accounts

We reserve the right to suspend or close any account at our discretion, including but not limited to:

  • Multi- Account Activity: We detect suspicious multi-account activity.
  • Bonus Abuse: We suspect bonus abuse or other forms of restricted behaviour.

Intellectual Property and Platform Ownership

The Platform's design, graphics, software, text, images, sounds, music, layout, organisation, concepts, features, functionalities, functionality-specific interfaces, UI/UX elements, content (collectively referred to as "Ocean Grove Pokies Content") are the exclusive property of Ocean Grove Pokies or its licensors.

Limitation of Liability

To the fullest extent permitted by law, in no event shall we be liable for any damages arising out of your access to and use of the Platform, including but not limited to incidental, consequential, direct or indirect losses, damage or liability of any nature whatsoever.

Modification of Terms

We reserve the right to modify these Terms at our discretion. By continuing to use the Platform after changes are made, you agree that you accept those modifications in full force and effect.

Contact or Support Guidance

If you have questions about these Terms, please contact us via email or live support.

By agreeing to these Terms, you acknowledge your understanding of our policies and terms.